Frequently asked questions
Do you have any questions about our services or about us? Here you'll find a collection of frequently asked questions.
FAQ
You cancel your tickets yourself online. Instructions can be found here:
Routes and timetables for ferries and scheduled boats can be found here
Children are welcome to travel alone on our express boat routes. Read more here
Yes, you can bring your dog on board our vessels, but not into the lounge.
Exceptions are guide/assistance and service dogs.
On our high-speed ferries, dogs can be taken along with travelers in assigned seats.
Welcome on board!
According to government regulations, travelers have priority if they are:
- Emergency vehicle during emergency response
- Troubleshooting vehicles for telecom companies and electricity utilities in service assignments
- Buses on schedule
- Vehicle in marked funeral procession
- Horse transportation and transportation of live animals in commercial activities have priority by notifying the ferry driver no later than 15 minutes before ferry departure
- Doctors, midwives, home nurses, priests, veterinarians and police have preferential access to unscheduled business travel
- For individual transports, the regional road office can give priority to others in special exceptional cases
If more people with priority rights arrive at the ferry berth than the ferry can accommodate, the ferry operator or the person authorized by the operator will decide who is most entitled. Vital transportation shall always take precedence.
From January 1, 2019, the Norwegian Public Roads Administration introduced its AutoPASS ferry card.
Click here for more info and prices about our discount cards
Attendance time for ferry
Passengers on our ferries are encouraged to arrive in reasonable time before departure.
Here you will find information about payment methods
There is no special ferry fare for motorhomes/camping cars. This follows the usual rates, e.g. a motorhome that is shorter than 6m will pay the normal single rate (B2). Note, however, that it is the actual length that applies, i.e. including e.g. protruding bicycle racks.
For caravans, you pay the standard rate for vehicles with trailers. See Vehicles with trailers
Walking passengers are not allowed to bring dangerous luggage on board.
Examples of hazardous luggage are petrol/diesel, paint, thinner, gas cylinders and fireworks.
Some vessels are limited in their ability to carry small amounts of dangerous goods, contact the crew before boarding for information.
Charging electric bicycles, scooters or other small electric vehicles indoors is not permitted.
Weapons and ammunition must be transported in accordance with weapons legislation.
If in doubt, always contact the crew before boarding