{"id":3708,"date":"2024-09-30T19:51:25","date_gmt":"2024-09-30T19:51:25","guid":{"rendered":"https:\/\/norled.no\/nyttig-info\/wrong-amount-paid-or-deducted\/"},"modified":"2025-03-05T05:54:18","modified_gmt":"2025-03-05T05:54:18","slug":"wrong-amount-paid-or-deducted","status":"publish","type":"nyttig-info","link":"https:\/\/www.norled.no\/en\/nyttig-info\/wrong-amount-paid-or-deducted\/","title":{"rendered":"Wrong amount paid or deducted"},"content":{"rendered":"\n<p>If you have had the wrong amount deducted from your card or paid too much, e.g. you have been deducted for 3 people instead of 2, please complete this form with all relevant information to be considered in relation to the case. This may include e.g. a copy of your car license if you believe you have been charged for the wrong car length.   <\/p>\n\n\n\n<div class=\"fr-main-container\"><form name=\"nr-wrong-payment-form\" id=\"nr-wrong-payment-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\" class=\"fr-form\" onsubmit=\"disableButton()\">\r\n\r\n                    <div class=\"fr-input-container\">\r\n                    <label class=\"fr-label\" for=\"card-no\">Card number (optional)<\/label>\r\n                   <span>If there has been a wrong charge on a card, please provide the card number here.<\/span>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"card-no\" id=\"card-no\" \/>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                   <label class=\"fr-label\" for=\"origin\">Origin<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"origin\" id=\"origin\" data-error-id=\"errorMessage0\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage0\">Woops, this field can not be blank, sorry<\/div>\r\n                  <\/div>\r\n                  <div class=\"fr-input-container\">\r\n                   <label class=\"fr-label\" for=\"departure\">Departure<\/label>\r\n                   <span  class=\"fr-span\">Please note that the season ticket apply for travel in both directions<\/span>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"departure\" id=\"departure\"  data-error-id=\"errorMessage8\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message-with-span\" id=\"errorMessage8\">Woops, this field can not be blank, sorry<\/div>\r\n                   <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                    <label class=\"fr-label\" for=\"date-time\">Date and time of trip<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"date-time\" id=\"date-time\" data-error-id=\"errorMessage9\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage9\">Woops, this field can not be blank, sorry<\/div>\r\n                   \r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                    <label class=\"fr-label\">Describe situation surrounding overcharge of Norled card or otherwise wrong payment. Remember to attach your receipt and other documentation as files below in the form<\/label>\r\n                   <textarea class=\"fr-textarea\" rows=\"8\" name=\"desc\" id=\"desc\" data-error-id=\"errorMessage10\" required oninput=\"validateInput(this)\"><\/textarea>\r\n                   <div class=\"error-message-textarea-with-span\" id=\"errorMessage10\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                     <label class=\"fr-label\">Documentation, receipt (optional)<\/label>\r\n                   <span>Attachment as file.<\/span>\r\n                   <input class=\"input-file\" type=\"file\" name=\"image0\" id=\"image0\" accept=\"image\/*\" \/>\r\n                   <label class=\"fr-attachment\" for=\"image0\">Upload File<\/label>                  \r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                     <label class=\"fr-label\">Documentation, receipt (optional)<\/label>\r\n                   <span>Attachment of other documentation<\/span>\r\n                   <input class=\"input-file\" type=\"file\" name=\"image1\" id=\"image1\" accept=\"image\/*\" \/>\r\n                   <label class=\"fr-attachment\" for=\"image1\">Upload File<\/label>                  \r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                     <label class=\"fr-label\">Documentation, receipt (optional)<\/label>\r\n                   <span>Attachment of other documentation<\/span>\r\n                   <input class=\"input-file\" type=\"file\" name=\"image2\" id=\"image2\" accept=\"image\/*\" \/>\r\n                   <label class=\"fr-attachment\" for=\"image2\">Upload File<\/label>                  \r\n                    <\/div>\r\n                    \r\n                   \r\n            \r\n                  \r\n                  \r\n                   \r\n                   <div class=\"fr-input-container\">\r\n               <label class=\"fr-label\" for=\"user-name\">Name<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"user-name\" id=\"user-name\"  data-error-id=\"errorMessage2\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage2\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                   <div class=\"fr-input-container\">\r\n               <label class=\"fr-label\" for=\"address\">Address<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"address\" id=\"address\"  data-error-id=\"errorMessage3\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage3\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n               <label class=\"fr-label\" for=\"city\">City<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"city\" id=\"city\" required data-error-id=\"errorMessage4\"  oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage4\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                <label class=\"fr-label\" for=\"postal-code\">Postal Code<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"postal-code\" id=\"postal-code\"  data-error-id=\"errorMessage5\" required oninput=\"validateInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage5\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                   <label class=\"fr-label\" for=\"acc-no\">Account number<\/label>\r\n                   <span>For refund of money on your card. Use SWIFT and IBAN codes if your bank is not a norwegian bank.<\/span>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"acc-no\" id=\"acc-no\" data-error-id=\"errorMessage1\" required oninput=\"validateInput(this)\" \/>\r\n                   <div class=\"error-message-with-span\" id=\"errorMessage1\">Woops, this field can not be blank, sorry<\/div>\r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                <label class=\"fr-label\" for=\"user-email\">Email<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"user-email\" id=\"user-email\" data-error-id=\"errorMessage6\" data-error-email=\"emailError\" required oninput=\"validateEmail(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage6\">Woops, this field can not be blank, sorry<\/div>\r\n                   <div class=\"error-message\" id=\"emailError\">Invalid Email<\/div>\r\n       \r\n                    <\/div>\r\n                    <div class=\"fr-input-container\">\r\n                <label class=\"fr-label\" for=\"ph-number\">Phone Number<\/label>\r\n                   <input class=\"fr-input\" type=\"text\" name=\"ph-number\" id=\"ph-number\"  data-error-id=\"errorMessage7\" data-error-num=\"numericError\" required oninput=\"validateNumericInput(this)\"\/>\r\n                   <div class=\"error-message\" id=\"errorMessage7\">Woops, this field can not be blank, sorry<\/div>\r\n                   <div class=\"error-message\" id=\"numericError\">Enter Valid Number<\/div>\r\n                    <\/div>\r\n                  \r\n                   <div class=\"btn-image-container\">\r\n                   <button class=\"fr-send-button\" id=\"form-submit-btn\" type=\"submit\">Send<\/button>\r\n                   <\/div>\r\n                  <\/form><\/div>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false},"categories":[],"class_list":["post-3708","nyttig-info","type-nyttig-info","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wrong amount paid or deducted - Norled<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.norled.no\/nyttig-info\/feil-belop-betalt-eller-trukket-_ga2-25643066-66000103-1734452798-1703203958-1734452798\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wrong amount paid or deducted - Norled\" \/>\n<meta property=\"og:description\" content=\"If you have had the wrong amount deducted from your card or paid too much, e.g. you have been deducted for 3 people instead of 2, please complete this form with all relevant information to be considered in relation to the case. 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